I made a reservation to Benihana for a party of 7 for yesterday evening at 9 p.m. to celebrate my nephew’s Pre-K graduation. We were seated approximately 5 minutes after 9:00 p.m. because our hosted stated that our table was not yet ready. Looking around the establishment, there were several tables that were empty, cleaned off, and ready for parties to be seated. We were eventually seated at one of the tables that was already prepped that I noticed while scanning the room. After being seated it took 15 minutes before our server, Chris, to acknowledge our table and to get our drink orders. Understanding that it may have been busy because there were other parties there, we did not make a big fuss about it. But the quality of customer service, professionalism and the Benihana experience that I am accustomed to was non-existed and my hopes that it would get better diminished as the night progressed. We watched as our server went above and beyond for larger tables as we waited to get something as simple as refill or order our main entrees. At one point, we had someone in our party go and ask a server at another table for a drink refill which she got immediately. After ordering our main entrée, it took the chef over 30 minutes to come out to our table. The disturbing part of it all is there were 5 parties that were seated well after us who had a seamless process from being seated to the chef wowing the party with amazing tricks that Benihana is known for. These parties had their needs attended to and the chef out in 35 minutes from the time that their parties were seated. Honestly every party that were seated after us had quick and efficient service. It took 1 and 1/2 hours before our chef made it to the table and that was after I went to our server, Chris, inquiring why it was taking so long. Our dishes were not done until 11 p.m. and the food was not up to par last evening. My mother ordered the spicy chicken and what our chef prepped was not what was ordered. Having 3