I used to be a regular here whenever we went to see a movie at the Regal Imax Pointe Orlando. This was our first return in awhile. We had a group of 12 coming, so we ordered chips and dips while waiting for all to arrive. After 25 minutes our server was not around. I asked another server about our order. 10 minutes later our server came through the room serving others who had arrived after us. I caught her attention and asked about our chips. She made some excuse about being swamped and would get right to it. The restaurant was not crowded. 15 minutes later, we got our chips, the cheese had been under the lamp and was dried out. We then placed our dinner order. When our food came out she gave my beef burrito to someone else. She told them it was chicken, so they began eating it. Then she tried to serve me their chicken burrito. I politely asked for beef. We eventually got our order, but the burrito was bland, too much sour cream and cheese, with poorly seasoned beef. The beans and rice on the side was also bland. The Margarita was good and the atmosphere was great, but we will not be returning. We were all very disappointed that such a long-standing restaurant with a great location had slipped so far off the charts.