On holiday in Canada for the summer, from the UK. This place needs to shut down! It needs a Gordon Ramsey makeover. Unreasonable wait time to be served, then waited long to receive starters. Told as an excuse that they had a big group to deal with whom was just leaving. Specifically told waitress to ensure my food was 'hot' before serving to me. When it eventually arrived, the pasta was hot. The meat balls were 'fridge' cold. Of course apologises were offered when I placed the cold meatball in her hand. Was offered replacement, but declined. Reminded her the key to me pointing out that I wanted 'hot' was a clue to it being a prerequisite! Let her know we no longer had the confidence to continue with our meal & cancelled. Told it was nearly done and would have to check with the manager. Asked for the bill to pay for one of our starters. Again took long. Another waitress came over to query our dissatisfaction and went away. After some unduly delay, returned to say we didn't owe anything. On leaving, the original waitress asked is about the payment for 1 starter. I explained to her it had been waived, which she still felt she needed to query. At no point did a manager come and offer an apology for the bad service & awefull food. FOOD STANDARDS NEEDS TO VISIT & shut the place down. Staff need retraining in customer services & communication skills. The quality & service of this established is absolutely shabby. Would rather starve to death than eat it this place