Booked for High Tea for my Lovely wife's Birthday with family. One of the party failed to turn up and we asked the waitress to get the food underway after about 10 minutes of being seated. After another hour we had to ask again as everyone else was being served and they arrived after we did. When we asked for the supervisor to talk to she was very smarmy, condescending,and did not take any responsibility for the delay nor do anything to placate us. This REALLY detracted from what was supposed to be a lovely relaxing birthday experience. We left disappointed as this was not what we had come to expect from the Christchurch Casino.