bought a nice gladwrap (clingfilm) wrapped lemon slice. Asked for a trim regular cappuccino in a cup. No cups, takeaway cup alright but not my preference. Coffee was anaemic, among the worst I have had in Christchurch over the last 3 years. Asked for a coffee card -- hadnt been offered one, and was given one stamp. Asked for an extra stamp as hadnt been served my preference and the feisty bloke (manager??) said he couldnt do that ("I dont make the rules"). Well nor do I make many rules, but I won't be back - there is much better coffee and service in the same mall... Pity, as it used to be much better....