Two things; I ordered 3 quarter pounders but my son said they were not 3 quarter pounders, rather they had put the cheese burger patties inside the buns and were palming them off as quarter pounders. I told the counter staff who called a senior staff person over to peruse the situation. She again affirmed they were definitely quarter pounders. It wasn't until my son (who worked at another outlet) was able disprove this to them. They apologised and quickly replaced them. The second issue was when one of the family visited the female toilets and found was poo on the floor inside the cubicle that had been rubbed into the tiles and extended out toward the sink. Around the poo were lots of large insects. The poo had been there for some time.