Went there today for a bite at lunch. The staff member (could have been the owner) was really nice to my kids and went the extra mile with hospitality. There's very much a "I'll treat you with respect to the level you respect me" feel to the service - which is great. So don't go there if you're a pretentious snob wanting to treat the guy like a slave and expect to be treated like royalty (which I'm guessing happened with the two bad reviews). Five stars, excellent service and good food - what more can or should you want?