I had gone to the Zoo yesterday on 14/07/2015 and stopped by the bistro for coffee and chips. I was visiting the Zoo with my sister’s family who were from overseas. We were at the bistro in the mid-afternoon. My brother in law and I were queuing up to order and when it came to our turn my brother in law asked the lady who took our orders what the specific table was having as it really looked nice. The lady said that “I cannot hear you if your back is facing me!!” I told her that she does not need to be rude. I understand what she was trying to say but if she only could have taken some time to listen, she would have exactly understood what he meant. Unfortunately the lady was not wearing a name tag for me to get her name. She was wearing glasses. I am only identifying her clearing to ensure that feedback is provided as I was very embarrassed that someone from overseas had to experience this. This is definitely not an Australian Culture to be rude! Most importantly the bistro was not crowded at all so I am not sure why this happened. There were only 5 tables occupied. Apart from this the restaurant was dirty with food all over the ground. It was mid-morning and the bistro would have just been opened. I started to think if it was cleaned previous night. There were tables with food scraps everywhere. On another note – I have just noticed that there are so many bad feedbacks on this website on this restaurant and no one has done anything about this. Who is reviewing this and what has been done. I don’t see a point of gathering feedback if nothing is being done. I will be monitoring for some feedback and I do not receive anything I will get this escalated to gain some outcome from all the feedback.