Front desk staff are amazing. We have a king room with a private balcony over the street, looking onto the bay. The view is beautiful, but if you are a lite sleeper the noise may bother you. To us it was so much fun listening to all the street chatter that we kept our balcony door open. The hotel is right across a 7-11 and a subway. There's coffee in the lobby all the time. Rooms are basic but big and very clean. No fridges or microwaves in the rooms, not an issue for us. We were booked for 2 nites, but on a spontaneous decision decided to stay an extra nite, the front desk made this possible, but we would have to change rooms. Not to interrupt our sightseeing they would try and get the 2nd room cleaned and ready for us or they would transport our belongings. How great is that, Thanks to Steve for accommodating us for another nite. This place is a 2 min walk and you are right on Fisherman's Wharf, doesn't get better then that, but please if you are a luxury 5* person don't compare this Gem with a 5* with all the fancy amenities.