I ordered a calzone and it arrived with no cheese or sauce inside and was dry and inedible, my bbq wings were burnt to a crisp and the chips were cold. I called to discuss the problem and a very rude man stated that that is what calzones are like and if I didn't like it I should call his manger tomorrow as they weren't available and tried to end the call. I said that I had ordered the calzone before and that this wasn't good enough and he said he could do nothing and hung up. I called back speaking to a woman this time who said that she would get the manager to call me back. The "manager" if that is who I was speaking to called and stated that I could only receive a refund if they collected the food however by the time this happened my partner had grudgingly eaten his half. I stated that after her collegues rudeness I was not happy with being given a free one next time as I would never order from them again and stated that I wanted a full refund under the circumstances. She said she couldn't do that and I explained that I have consumer rights and have the right to a full refund. Suddenly the rude man was back on the phone shouting at me saying he didn't have time for this, I stated that I am a customer and he should make time, he shouted agressively saying if I didn't like it I should call his manager tomorrow and hung up on me! I tried to phone back a third time to ask the gentleman's name so I could make a formal complaint and they hung up on me again. I am absolutely appalled by the way I was treated and how unprofessional and rude they were. I would not recommend ordering from this takeaway because if you have your order wrong they can not deal with it in a professional manner and insult their customers.