we don't often eat fast food but we recently needed convenience and decided to indulge in an old favourite on the way home from work. When we got home we discovered the bucket of chicken pieces were mostly batter & bones, like second rate chicken had been used. It must be a franchisee thing as other KFC stores we've visited have been satisfactory. Regarding friendliness, this is one of those places where if you're over 40 you are invisible to staff. Definitely won't be going back to this store...