We stopped in Sassafras on our way through the Dandenongs and looked in nearly every shop along the street. Mark at Cream was the clear highlight. Being encouraged to sample the products and having the friendly banter without the pushy sales pitch (or the normally expected blank expression of zero customer service) meant that we walked out with a heap of stuff and spent the whole time talking about the shop (and Mark) on the way back to the car. He's set a high bar for himself, but Mark was also very good at sensing when people just wanted to browse. Try standing outside the shop and watching everybody walk out with a smile on their face