Celebrated my wife's birthday at Shutters last Sunday evening, 31 Jan . First impression , ambience was kind of gloomy at the restaurant. Lighting was dim and dull. Ok fine tell myself it is the food that We were here for. While I admit the food was good but the service leaves little to be desired. Let me tell you why. We ordered a seafood pasta for our kids and they found to be spicy. Surprised that the waitress did not advise this when we ordered this item for the children. When we feedback to the waitress, she didn't even show concern or offer to take the dish back to the kitchen for a new one. Instead she simply asked what's wrong ?! So we had no choice but to order another pasta dish for kids. We then asked the waitress to quickly bring water for the kids and even that took a while . This led to another disastrous incident on my son. My 5 year old son couldn't bear the heat of the pasta , drank my wife's mocktail mojito. When I was billed , we realized they have actually served us an alcoholic mojito instead of a mocktail and my son has drank half of it!!!! We were so upset that we just want to quickly finish the meal and leave the restaurant immediately. With this experience of the restaurant, I too have doubts on the service level of the entire hotel. Staycation at this hotel? No way.