This was a friend's recommendation due to family connections and with the BYO option, its hard to resist. The booking for a table for 10 on a friday night was efficient enough, we were seated right away. The food is alright, and factoring the price, its absolutely not worthy to mention. The only saving grace for the menu is that there is something for everyone. My trouble with the establishment is the service. With an 20.30 booking and the kitchen closing at 22.30, we were rushed throughout our meal. For the "last call", before the kitchen closed, we were informed the special-of-the-day dessert orders needed to be placed. This was done by a few of my companions, but some also wanted to enjoy the option of the cheese platter to finish. Unfortunately, after the desserts were placed on the table and we had proceeded to try and order cheese, we were flatly denied. After speaking to our server, Rosette, though I am sure I am not remembering her name correctly, was not very receptive to the fact she only specified "special dessert" and the kitchen was closed, but the cheese platter was only available through the small plates/tapas prep area -which didn't sound like it was the kitchen- so I was thoroughly confused as why we were unable to order it. The manager, Sam, lent a sympathetic ear, but only stood there robotically saying "oh, sorry ma'am" over and over. I would not go back for the poor treatment and the less than enthusiastic response afterwards when I requested to chat with the restaurant manager. It has been two days, and I am still waiting to hear from them. Overall, my views on Shelter Lounge is the staff's main concern was to get out of work on-time and not about service or the food which seems to be entirely off point for a restaurant. Please do not patronize this establishment.