We returned to the UK after a month's cruising and caught the 1400hrs Virgin East Coast train from Kings Cross to Leuchars on Tuesday 10th May. We had reserved first class seats and had a great team looking after us. Crew Leader was Carol Fradley, helped by Paula, David, Jamie, Cheryl and Cathy. They all delivered exemplary service - we enjoyed the food and the wine and the journey passed very quickly and enjoyably. The only problem was that the relief catering team did not board and so the buffet was shut at Edinburgh. Shame for the Aberdeen passengers! On leaving Edinburgh, my wife asked if I could find her a bag of crisps from the Buffet Car. The Buffet was completely closed, but next to it was a Buffet Trolley with crisps on it. I picked up two packets and at that moment, the new Guard appeared and he was quite objectionable, accusing me of stealing. His name was Derek and he was odious, refusing to acknowledge my request for crisps for my wife. He took the two packs I had taken from the Trolley and gave me two packets from inside the Buffet. What was his problem? All the euphoria of our excellent journey with Cathy and her team evaporated, so I hope Derek can be sent on a Customer care course. Regardless of this, well done Cathy Fradley!!