Considering this is just a cheap and cheerful Thai restaurant, as the name would suggest, you would think that they would do everything they can to retain customers, alas, that's not the case. The food is average at best, the drinks come in plastic cups, the service is lacking, and they won't even provide customers with a glass of iced water! In Singapore this is extremely rare, and I see no reason why they can't stretch to providing this service. Do better, Thai Express.