I have been contemplating to write a review on this franchise for awhile. I wanted to give the restaurant a few chances before I officially write it. Its now official. I have visited 2 branches in HCM (Near the Airport and Zen Plaza in D1) as well as Vung Tau location. Consistency........for terrible service (aside from Vung Tau location which is good). i have gone to both HCM locations more than 3x.. Twice I have gone with just me and one other. They have this 'policy' of only seating party of 2 at the BAR AREA. Why? Because they want to save the tables for larger parties. I am from the US. And majority of bars/restos will be HAPPY to sit their guests regardless of the amount of people to dine at their facility. Why cant we dine at a table? Both times I asked for a manager to discuss this and both times they said its a policy. I guarantee i would spend the same amount or even more if a party of 3 or more came to dine. In addition to this, once i was at the bar, they forget you even exist. I had to ask for the same request numerous times to different waiters/waitresses.. Again I felt like being at the bar was for the forgotten If it werent for the decent music and the decent food, this place would be really in the 'hole' in my book. I HAVE ALOT OF foreign guests who come into VN and I now have begun to take them elsewhere (there is a slieu of Beer Clubs opening all over HCM anyway) to enjoy HCM.....